PRIVACY POLICY

Compliant With: IT Act 2000, SPDI Rules 2011, Digital Personal Data Protection Act, 2023, Consumer Protection Rules 2020

Last Updated: 06/04/2026

Welcome to https://xenialshop.in (“Platform”), operated by XENIAL XPRESS STUDIO PRIVATE LIMITED (“Company”, “we”, “our”, “us”).

We are committed to safeguarding your privacy and protecting your personal data in compliance with applicable Indian laws including the Digital Personal Data Protection Act, 2023.

By using our Platform, you consent to the practices described in this Privacy Policy.

If you do not agree with this policy, please discontinue using the Platform.

1. INFORMATION WE COLLECT

1.1 Personal Information

We may collect the following:

  • Full Name
  • Email Address
  • Mobile Number
  • Shipping/Billing Address
  • Date of Birth (optional)
  • Account login details

1.2 Sensitive Personal Data (SPDI)

Collected only when necessary and with your consent:

  • Payment details (processed via secure gateways only)
  • Bank details (for refunds)

Note: We do NOT store full card/payment details.

1.3 Device & Technical Data

  • IP Address
  • Browser type
  • Device information
  • Cookies & session data
  • Usage analytics
  • Approximate location

1.4 Order & Transaction Data

  • Order history
  • Cart activity
  • Payment status
  • Delivery/return details

2. HOW WE USE YOUR INFORMATION

  • Process and fulfill orders
  • Deliver products
  • Customer support
  • Refunds & returns
  • Improve performance
  • Personalized experience
  • Send updates & offers
  • Prevent fraud
  • Legal compliance

We follow purpose limitation under Indian law.

3. CONSENT MECHANISM

By accessing or using our Platform, you provide your explicit consent for the collection, processing, and storage of your personal data as described in this Privacy Policy.

4. SHARING OF INFORMATION

4.1 Third-Party Partners

  • Courier partners
  • Payment gateways
  • SMS/email providers
  • IT & analytics services

4.2 Legal Authorities

We may disclose data if required by law or government authorities.

5. COOKIES

We use cookies, analytics tools, and tracking technologies to enhance user experience.

6. DATA SECURITY

We follow industry standards including SSL, secure servers, and access control. However, no system is 100% secure.

7. DATA RETENTION

  • Active users: Until account deletion
  • Inactive users: Up to 1 year
  • Transactions: 5–7 years (legal compliance)

8. YOUR RIGHTS

  • Access your data
  • Correct data
  • Withdraw consent
  • Request deletion

Contact: info@xenialshop.in

9. DATA BREACH NOTIFICATION

In case of a data breach, we will notify affected users and authorities as required under applicable law.

10. MARKETING COMMUNICATION

Users can opt-out of promotional communications anytime via unsubscribe link or by contacting us.

11. CHILDREN’S PRIVACY

We do not knowingly collect data from users under 18 years.

12. THIRD-PARTY LINKS

We are not responsible for third-party websites.

13. POLICY UPDATES

We may update this policy. Continued use means acceptance.

14. GRIEVANCE OFFICER

Name: CHAVI CHOHAN

Designation: Grievance Officer

Company: XENIAL XPRESS STUDIO PRIVATE LIMITED

Address: H-133 Sector-63, Noida, Uttar Pradesh – 201301

Phone: +91 7055495732

Email: info@xenialshop.in

Complaints resolved within 30 days.

15. CONTACT

Email: info@xenialshop.in

Phone: +91 7055495732