Terms & Conditions

Compliant With: IT Act 2000, Consumer Protection (E-Commerce) Rules 2020, IT Intermediary Rules 2021, Digital Personal Data Protection Act, 2023

Last Updated: 06/04/2026

Welcome to https://xenialshop.in, owned and operated by XENIAL XPRESS STUDIO PRIVATE LIMITED (“Company”, “we”, “our”, “us”).

By accessing or using this Platform, you agree to be bound by these Terms & Conditions.

1. Introduction

Use of this Platform constitutes a valid electronic contract under Section 10A of the IT Act, 2000.

2. Legal Applicability

  • IT Act, 2000
  • Consumer Protection Act, 2019
  • E-Commerce Rules, 2020
  • Indian Contract Act, 1872
  • DPDP Act, 2023

3. Eligibility

User must be 18+ or under guardian supervision.

4. Account Responsibilities

  • Provide accurate details
  • Maintain login security
  • Report unauthorized access

We are not liable for misuse of login credentials.

5. Product Information

  • Color variations may occur
  • Size variation ±1–2 inches
  • Stock availability may change

6. Pricing & Payments

  • All prices in INR
  • GST included (if applicable)
  • Payment via UPI, Card, Net Banking, COD

7. Order Acceptance & Cancellation

We reserve the right to accept or reject orders based on:

  • Payment confirmation
  • Stock availability
  • Fraud detection

Repeated fake COD orders may lead to account blocking and legal action.

8. Shipping & Delivery

Delivery timelines are estimates and may vary due to logistics, weather, or other factors.

Risk transfers to customer once handed to courier.

9. Return, Replacement & Refund

Governed by our Return Policy and Refund Policy.

10. User Obligations

  • No illegal activity
  • No fake orders
  • No hacking or misuse

11. Intellectual Property

All website content is protected under Indian copyright and trademark laws.

12. Third-Party Services

We are not responsible for third-party services like payment or logistics.

13. Limitation of Liability

Liability is limited to order value only.

14. Indemnification

User agrees to indemnify the Company against misuse or violation.

15. Data Protection

We follow IT Act and DPDP Act, 2023 for data handling.

16. Termination / Suspension of Account

We may suspend or terminate user accounts without notice if:

  • Fraud detected
  • Policy violation
  • Misuse of platform

17. Force Majeure

We are not liable for delays or failures due to events beyond control including natural disasters, strikes, technical failures, or government actions.

18. Governing Law & Jurisdiction

These Terms are governed by Indian law.

Any disputes shall be subject to jurisdiction of courts located in Uttar Pradesh.

19. Amendments

We may update these Terms anytime. Continued use means acceptance.

20. Contact Details

Company: XENIAL XPRESS STUDIO PRIVATE LIMITED

Address: H-133 Sector-63, Noida, Uttar Pradesh – 201301

Phone: +91 7055495732

Email: info@xenialshop.in

Support Hours: Monday – Friday (9:00 AM – 6:00 PM)